Customer Service experience for Cabin Crew

Many of the young people seeking the job of cabin crew habe been asking if customer service skill is required to secure the job as a cabin crew. My is always... not really. This is based on the fact that most airlines with impressive cabin crew record have never put the stess on Customer service skills.

Airlines such as Singapore or Malaysian Airlines and even Thai, have been known to provide leading cabin services and its crews have been receiving a number of awards. Never were they to mention about the requirement of customers services skills. Their stress have been on training and supervision. However, technically we cannot argue against the fact that.. what the crews are doing at 30,000 feet are in fact customers services.

There are some airlines, in the western region that stress on the customer service experiences as a plus point to be employed. Remember that you will be working in front of the public on a regular basis. From greeting, serving and helping passengers to making announcements, you will always be representing the company in a customer service role. Because it is very important to project a positive image, Many airlines are very careful about choosing candidates who have skill working with the public.

If you had been working to serve customers on regular basis, you are considered to have customer service experience. One of the typical example is, if you work in a restaurant, serving the customers as a waiter or waitress, you are experiencing the customer services. Most people do not even understand that they have a customer service background. The other areas can include working in a retail clothing store, answering telephones in a corporate environment, etc.

However, if you do not have any customer service skill yet, you should not despair. You may have a more hard time than others who do, but it won’t preclude you from landing the flight attendant career, especially if you excel in other qualification areas. For example, the airlines will normally substitute a college education for a lack of customer service skill.