Cabin Crews work a long hour to make the passengers trips memorable. They are on the move, walking up and down the narrow aisles in the moving aircraft. The crews are expected to be at the best of the mode and appearance. However there were cases, the behavior of the passengers had made their work difficult.
Certainly the minimum we can ask the passengers to do is, make our life, the cabin crew life bearable. These are some of the instances that upset us the crews, and make the trip a hell.
a. A passengers refused to switch off the electronics equipments. The argument was heated, and the passengers was asking for a written proof that the electronic equipments interfere with the aircraft's systems.
Luckily, a senior crew took over to cool down the situation.
It was NOT an issue of switching off the equipments, It became sort of struggle between power and authority, as the passengers felt that he knew better about the effect of the equipments. The cabin crew wanted to impose her authority.
b. The were cases of economy passengers who quietly sneaked into the first class. .."there plenty of good seats empty in front, it is a waste if not utilised". Little did these passengers were aware that these seats are for the first class passengers who had paid a premium price.
The cabin crews will not upgrade passengers, as it will cause unwanted responses from the paying first passengers.
c. Disruption with the safety demonstration. Yes, it does happen,... " excuse me,.. I missed the step, can you show me how to use life jacket..". Off course the passengers can ask it after the life demo. the crew will be too please to show.
d. Disobey the seat belt sign. Look put for this. When the aircraft is going through a turbulence, there are some passengers who choose to visit the toilets. Their reason, toilets are empty.
We really appreciate the passengers understanding, it make our job more enjoyable and we can serve the passengers better.
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