Skytrax Award - Best Cabin Staff

One of the awards given by skytrax is in the category of "best cabin staff". For 2010, the best cabin staff are:
1. Singapore Airlines
2. Malaysia Airlines
3. Asiana Airlines

The process of selections are made by the surveys made on the passengers. The airlines are very concerned on the outcome of the surveys, as winning the awards speaks loudly and clearly on the standard of the cabin services.

In preparation for the skytrax surveys, airline's are making their own effort to rate its own services. The following three methods can be used to do the advanced assessments and correct the situation,
- Crew assessment
- Airlines own surveys
- Passengers complaints and compliments.

Some of the areas covered under to be covered in the above assessments are:

1. Courtesy - the are specific measures on courtesy, such as, the welcoming wish, how does the crew wish the passengers. Was there any smile?, eye contacts?.

2. Staff Efficiency

3. Friendliness and Attentiveness

4.Response to Request

5. Order Accuracy

The surveys are more like a perception surveys. It is like asking a question of .."how do you feel about the courtesy of the staff". There is no quantitative measure and like any perception surveys, it is influenced by the feeling of the passengers.

The airlines in the Asian Regions had been consistently getting the award of the best cabin staff. It is good advertisement for the airlines in the region.